• Title

  • Director of Crisis/I&R Services

    Helpline of Delaware and Morrow Counties
    Job Description
    HelpLine is seeking an energetic, experienced social service professional to lead a crisis/211 center program that operates 24/7. A stable program with a rich history, HelpLine is celebrating it’s 50th year serving the community and is committed to being inclusive, collaborative, innovative, trauma informed, and client centered. This position oversees a department serving consumers in need of mental health & recovery support, sexual assault advocacy, and other issues as well as linkage to a broad range of community resources via 24/7 telephone and texting services. Serves as part of an agency leadership team and supervises manager/team leads who directly oversee staff responding to and following up with consumers seeking emotional support, suicide prevention and mental health safety planning, a sexual assault/victim services component, information and referral to available resources across multiple counties, and a suicide crisis follow up program. This position reports to the HelpLine Associate Director.
    + Bachelor’s in social work or related field. Master’s preferred. LSW or LPC minimum licensure, LISW-S/LPCC preferred
    + A minimum of 10 years experience in mental health/recovery services OR crisis/I&R hotline; at least 5 of those in a supervisory capacity
    + Demonstrated ability to build/work effectively with teams including creativity around supporting staff working 24/7 and various shifts.
    + Strong value system and experience around promoting inclusion, diversity, addressing health disparities, using a trauma informed approach
    + Must be able to type a minimum of 40 words per minute and demonstrate proficiency with Microsoft Office Suite, Google Docs/Sheets, Google Chrome and web-based chat/messenger features.
    + Excellence in ability to set priorities and focus on critical tasks
    + Strong comfort level with technology
    + Ability to think strategically and develop measurable program outcomes
    + Strong supervisory, mentoring, and coaching skills
    + Flexibility and willingness to work a non-traditional schedule and be available on-call
    + Successful completion of Hotline Training Program; willingness to provide back up periodically if needed. Be part of an on-call rotation
    + Demonstrated ability to work collaboratively internally with other departments and externally with community partners
    Contact Information
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